Start with health and safety
Seek appropriate medical attention and follow the advice of treating professionals. If there is an immediate danger, contact emergency services. Legal and insurance questions are easier to address after urgent safety needs are handled.
Evidence to preserve
Document the exact terminal, hotel area, pickup zone, shuttle or trip details, report number, witnesses, and photos. Keep original files where possible and write down what you remember without filling gaps with assumptions.
People and organizations to identify
A hotel, airport operator, airline, shuttle provider, rideshare driver, retailer, or public entity may be involved. The facts and applicable law determine whether any person or organization is legally responsible.
Questions for an Injury Law Firm
Ask what reports, video, records, or notices may be relevant; who will investigate; how the firm communicates; and how fees and expenses are handled.
Timing can matter
Filing periods and special notice rules vary by state, claim type, and possible defendant. A general guide cannot calculate a deadline. Ask a lawyer licensed in the relevant state promptly about the facts.